Blue Badge scheme

A member of the concessionary travel team will contact you within 12 weeks from when you submit your application to confirm whether:

• Your application has been successful;

• Additional documents are required 

• You need to attend a mobility assessment or

• Your application has been unsuccessful 

If you are requested to submit additional documentation, you will have 12 weeks to provide the necessary information to support your application. If you fail to do so within this timeframe, you may need to reapply.

Right to Review and Appeal

If your application is unsuccessful, you can request a review or appeal within 4 weeks. Once the review request has been submitted the applicant has a further 12 weeks to supply new, unseen medical evidence. A review cannot be heard without new, unseen evidence.

Stage 1 - Request to Review 

To request a review of the unsuccessful application  you must write to us giving an explanation of why you feel the decision is incorrect and supply us with new, unseen evidence that supports the review of the decision.

You can email us at: 

concessionarytravel@kingston.gov.uk 

or write to us at:

Concessionary Travel Team, Guildhall 2, Kingston Upon Thames, KT1 1EU  

The Concessionary Travel Team will acknowledge your review request within 5 working days of receipt.

The additional information provided and the original documentation will be assessed against the scheme’s eligibility criteria. After considering your ‘Stage 1 - Right to Review’ the outcome will either be:

• Successful, and you will be sent confirmation or

• Unsuccessful and you will be sent reasons for the decision. 

You will receive the outcome of your review within 4 weeks of the completed request. If, after the Stage One review your application is still unsuccessful, you have the option to proceed to a Stage 2 Appeal.

Stage 2 - Appeal your application

If your review is unsuccessful, you can appeal to the RBK Blue Badge Appeals Panel. You can request an appeal by emailing democratic.services@kingston.gov.uk stating the reason why you feel that your application was not appropriately addressed during the Stage 1 review.

Appeals must be sent to:

Email:democratic.services@kingston.gov.uk

Or write to us at:

Democratic Services, Guildhall 2, Kingston Upon Thames, KT1 1EU  

The RBK Blue Badge Appeal Panel Committee's role is to:

• Ensure the correct process was followed during the initial assessment and review.

• Consider your appeal and any new information provided.

If the process was not followed, your application will be sent back to the Concessionary Travel Team for reassessment. If new information could change the outcome, the team will review your application again, possibly involving another mobility assessment.

Subsequent applications

If your application was turned down at any stage. You can apply again six months after the final decision notification without it affecting your new application.

If you were initially turned down for Blue Badge but later become eligible through one of the automatic qualifying criteria within these six months, you can reapply with the required supporting documentation.