Report a repair

Asking for a repair

Repairs and maintenance contract statement

Kingston Council announces that Cardo Group will now be managing the repair, maintenance and improvement of more than 6,000 council homes following the Breyer Group’s appointment of administration.

You can read more on our news page.

Emergency repairs

Call 0208 547 5003 to report an emergency repair. Do not report emergency repairs using the form. 

Call us to tell us about:

  • burst pipes or uncontrollable leaks
  • no power to the property
  • boarding up broken windows
  • insecure front door or window
  • loss of drinking water - you should also contact Thames Water to see if they are aware of the issue 

Non-urgent repairs

Any non urgent repairs can be reported online. We apologise for any delayed responses - thank you for your patience.

Report Your Repair

You can email rbk@cardogroup.co.uk or call 0208 547 5003 to report a repair. 

Time frames

We will attend to urgent repairs first. We will make an appointment for routine repairs

Our time frame for completing repairs is:

  • emergency repairs: within 2 hours
  • urgent repairs: within 24 hours
  • routine repairs: within 10 working days
  • exceptional repairs: within 20 working days

We will try to complete your repair within the maximum time frame.

Last Modified: 16/04/2025 15:10:29

Housing Contact Centre

You can get in touch with our Contact Centre

Address: Guildhall 2
High Street
Kingston upon Thames
KT1 1EU

Telephone: 0208 547 5003