Council Performance

Performance Index for 2023/24 Quarter 1 (Apr-Jun 2023)

Future Council

Narratives for 2023/24 Quarter 1 (Apr-Jun 2023)

• General Fund Revenue delivered within 1% of budget (Red)

The Council’s expenditure at the end of Quarter 1 was 2.07% over budget, and outside the 1% target. This was driven by high demand and subsequent expenditure in Adults and Children’s social care and Housing temporary accommodation costs.

• % Current year Council Tax collected (QRC) (Green)

31.1% of council tax was collected for the year to date, against a target of 30.5%.

• % Current year NNDR (Business Rates) collected (QRC) (Amber)

29.9% of business rates were collected for the year to date compared with the target of 30.8%.

• % of third party spend with contracted suppliers (Green)

90% of the Council’s third party expenditure was with contracted suppliers.

• Quality/satisfaction rate for contacts to the customer contact centre (emerging from customer fulfilment programme) (Blue)

The average satisfaction score at the end of June was 3.13 out of 5

• % of Planning applications for major development within the statutory target, or any agreed extension (Green)

87.5% of planning applications for major development were processed within target or agreed extension.

• % of Planning applications for minor development within the statutory target, or any agreed extension (Green)

95% of planning applications for minor developments were processed within target.

• % of Planning applications for householder development within the statutory target, or any agreed extension (Green)

95% of planning applications for householder development were processed within target.

• % assets in good use (Blue)

88.91% of assets were deemed to be in good use.

• Gender pay gap (Green)

The gender pay gap is the difference between average hourly earnings (excluding overtime) of men and women as a proportion of men's average hourly earnings (excluding overtime). Latest results for 2022/23 put this gap at 0.83% for Council employees.

• % Staff turnover (voluntary) (Amber)

Staff turnover was 13.41% for Quarter 1; this compares with a London Councils average of 13%.

• % of workforce: BAME (Red)

26.9% of staff that have stated their ethnicity are from a Black, Asian, Minority Ethnicity background; comparatively lower than the 31.7% of the borough population. The Council continues in its efforts to increase diversity within its workforce and improvements to the application process such as redaction of personal information during the application process and use of balanced panels for interviews.

• % of workforce: Disabled (Red)

6.5% of Council staff record having a disability, this is lower than the Borough profile (13%).

• Agency spend (Blue)

Agency spend was £1,891,219 for Quarter 1.

• % of applicants: BAME (Green)

65.12% of job applicants in Quarter 1 were from a Black, Asian, Minority Ethnicity background.

• % of applicants: Disabled (Red)

4.43% of job applicants stated having a disability.