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  • Make a complaint about a councillor

    We would only do this if we have a good reason to believe that to give your name or address to the councillor would be contrary to the public interest or would prejudice any investigation.... We will inform you of the decision and the reasons for it.... If we decide that your complaint merits investigation we will either conduct the investigation ourselves or appoint an appropriate person to do so on our behalf.

    https://www.kingston.gov.uk/council-representatives/make-complaint-councillor

  • Help with care home costs

    We look at your savings and investments, including:... We call this the 12-week property disregard.... When we do not count the value of your property

    https://www.kingston.gov.uk/paying-social-care/paying-care-home/2

  • The Council Plan

    What have we achieved?... Climate change is the gravest threat that we face, and we have a responsibility, here and now, to do all we can to reduce our carbon emissions as a council and as a borough. ... Where are we now?

    https://www.kingston.gov.uk/policies-statements/council-plan/8

  • Shaping the future together: planning the next 20 years

    We want to hear where you think new homes should be built in our borough.... In this context we have to produce a Local Plan that shows how we will meet the Mayor of London’s target.... How can we manage this development but also protect our heritage, improve our green spaces and make sure we have the schools and healthcare we need?

    https://www.kingston.gov.uk/news/article/149/shaping-the-future-together-planning-the-next-20-years

  • Kingston prepares for the safe reopening of high streets across the borough

    This continues to be a top priority - we want to make sure Kingston stays open and that we can all support and enjoy our wonderful local businesses in a safe way.... After many months of closure, our businesses are keen to welcome customers back safely and we can’t wait to see the town full of life once more.... It is vital that we all play our part by wearing a mask, being patient and considerate of people around us.”

    https://www.kingston.gov.uk/news/article/108/kingston-prepares-for-the-safe-reopening-of-high-streets-across-the-borough

  • Pay for care at home

    If we arrange your care... If we spend your personal budget for you, we will arrange your care and support based on your agreed care plan.... a prepaid card account (we will open this for you)

    https://www.kingston.gov.uk/paying-social-care/support-pay-care-home/4

  • Kingston Council working with care partners to improve quality and save £500k per year

    We held focus groups with residents and their carers; we had telephone conversations, held provider forums and sent out surveys.... We will first address Care at Home (domiciliary) and Supported Living/ Outreach service provision.... We expect this will generate savings of around £500k per year across both Supported Living and Homecare.

    https://www.kingston.gov.uk/news/article/9/kingston-council-working-with-care-partners-to-improve-quality-and-save-500k-per-year

  • Book a bulky waste collection

    We do not provide a service to commercial properties or businesses. ... We will not collect business waste items.... If we are unable to access the property we will be unable to complete the collection and no refund will be provided.

    https://www.kingston.gov.uk/bins-recycling-rubbish/bulky-waste-collections/2

  • Parking suspensions and dispensations

    We charge per day but if you don't require the suspension across a weekend, we won't charge you for a Saturday or Sunday.... If we agree to the suspension, we put up a suspension notice giving drivers advance warning of when they can and can't park.... If we cannot put the suspension in place, we will try to make an alternative arrangement with you or arrange a full refund.

    https://www.kingston.gov.uk/parking-1/parking-suspensions-dispensations/2

  • Kingston Council to trial body worn video cameras on parking enforcement officers

    The safety of our officers is absolutely paramount to us and we want to make sure we explore every avenue we can to make them feel 100% secure.... We also want to ensure we have the full picture where a resident or visitor might have complained about the conduct of an officer.... We hope this trial will give extra security to our officers and play an additional role in clamping down on crime.”

    https://www.kingston.gov.uk/news/article/92/kingston-council-to-trial-body-worn-video-cameras-on-parking-enforcement-officers