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  • Noise issues

    If you make a complaint about noise and we determine that a statutory nuisance exists, we will serve an abatement notice on the person responsible.... If you have made the complaint you are likely to be asked to provide a witness statement in and, if necessary, appear in court to explain how the noise impacts on the use and enjoyment of your property.... If the issue goes to court you will be asked to support us by providing a witness statement and, if necessary, to appear in court.

    https://www.kingston.gov.uk/environmental-health/noise/3

  • Community Grants Programme

    If you are interested in applying for Councillor Ward Funding then you should contact your ward councillor.... You can find the dates of all future Surbiton Neighbourhood Committee meetings.... If you would like any further information or advice, please email: grants@kingston.gov.uk

    https://www.kingston.gov.uk/neighbourhood-community-safety/community-grants-programme/4

  • Dealing With Pests

    The Age UK Directory can help you find a pest controller.... Please notify your Housing Officer once you have reported the matter so this can be monitored.... If you are renting in the private sector and you are concerned about pests, please contact your landlord to report the problem.

    https://www.kingston.gov.uk/environmental-health/dealing-pests

  • Leaseholder repairs

    You can report a repair in the following way:... You are then liable for your share of the cost of any such work via your service charges.... If your lease was granted before January 1988 you may ask for a deed of variation to your lease that will enable you to look after your own heating and hot water services.

    https://www.kingston.gov.uk/leaseholders-1/leaseholder-repairs

  • What to do if you fall into the water

    If you see someone else in trouble in the water this summer, you should:... Never swim alone in case you need help.... Avoid walking routes near water if you have been drinking alcohol.

    https://www.kingston.gov.uk/staying-safe-near-water/fall-water

  • Check if you need building control approval

    You can find a competent person by searching the Competent Persons Register.... If you want to do your own electrical work or use an unregistered person, you’ll need to:... You can get electrical safety guidance from the Electrical Safety First website.

    https://www.kingston.gov.uk/building-control/check-need-building-control-approval/2

  • A statement from Councillor Tim Cobbett on LGBT+ History Month

    That is why we are asking you, our residents, to feed into our understanding of our local LGBT+ heritage.... If you have any memories, stories, photographs or reflections you would like to share, please do contribute to our ‘100 Histories’ digital map.... It is true to my own experience that when others see you as you are it can help in accepting yourself.

    https://www.kingston.gov.uk/news/article/256/a-statement-from-councillor-tim-cobbett-on-lgbt-history-month

  • Make sure your voice is heard in May's local elections

    Time is running out to make sure you can take part in these elections.... Everybody in our borough’s voice matters - make sure you register to have your say.... You can vote in local elections if you:

    https://www.kingston.gov.uk/news/article/289/make-sure-your-voice-is-heard-in-mays-local-elections

  • Privacy Notice and Data Protection

    You should raise your concerns with us within three months of your last meaningful contact with the Council.... Undertake any necessary investigations and respond directly to you within one calendar month.... If you are not satisfied with the response to your complaint, you may raise the matter with the Information Commissioner’s Office (ICO).

    https://www.kingston.gov.uk/council-democracy/privacy-notice-data-protection/3

  • Kingston Interpreting Service

    When using an interpreter you should ensure, where possible, that any appropriate background information is provided to the interpreter so that they are able to make necessary preparations, eg for specialist language or vocabulary.... You should speak directly to the client as if the interpreter was not there and be aware that everything you say will be interpreted.... You will need to allow extra time in your meetings if you are using an interpreter.

    https://www.kingston.gov.uk/council-democracy/kingston-interpreting-service/3