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  • Tenant satisfaction measures

    Since the publication of the TSMs in September 2022, we have created plans and procedures to make sure we are submitting accurate and quality-assured data to the Social Housing Regulator.

    https://www.kingston.gov.uk/housing-policies-reports/tenant-satisfaction-measures/2

  • Tenant satisfaction measures

    Collecting and reporting on Tenant Satisfaction Measures (TSM) is a regulatory requirement.... We will also use the TSM information to continuously develop and improve our services.

    https://www.kingston.gov.uk/housing-policies-reports/tenant-satisfaction-measures

  • New consumer standards for social housing

    Tenant Satisfaction Methods (TSMs) – requires landlords to provide certain information to the Regulator of Social Housing based on resident feedback, such as repairs, safety checks and complaints.

    https://www.kingston.gov.uk/council-houses/new-consumer-standards-social-housing