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New consumer standards for social housing
We have to demonstrate that we meet the strict requirements contained within the Regulator of Social Housing’s Consumer Standards.... Before we attend your home to carry out a repair or check the condition of the property, you willl receive notice from us.... We want to give you more opportunities to share your views to help us improve our services.
https://www.kingston.gov.uk/council-houses/new-consumer-standards-social-housing/3 -
Managing development and building works
As the Lead Local Flood Authority we have powers to designate structures or features with a significant impact on flood risk.... We do this to protect structures or features that play a role in reducing flood risk.... Once we have designated a feature, the owner must seek consent from us to alter, remove, or replace it.
https://www.kingston.gov.uk/flooding-drainage/managing-development-building-works/2 -
Our Policies and Standards
KAE recognises that every individual has protected characteristics and we work to meet the needs of all. ... We are committed to providing courses that reflect the needs of the diverse community we serve irrespective of race, disability, sex, gender reassignment, age, nationality, sexual orientation, religion or belief, marital or civil partnership status, pregnancy or socioeconomic status, background or class. ... We will continue to tackle discrimination by:
https://www.kingston.gov.uk/adults-education/policies-standards/6 -
Dangerous structures and emergencies
If we can’t, we’ll usually leave a message saying what we’ve done and who the owner needs to contact.... If the structure is in a dangerous condition but isn’t an immediate hazard, we may issue a dangerous structure notice.... We only take direct action ourselves when it is absolutely necessary.
https://www.kingston.gov.uk/building-control/dangerous-structures-emergencies -
How we manage our historic environment
We help protect the historic environment by:... encouraging good conservation practice on land that we manage.... We help develop a high quality new environment by:
https://www.kingston.gov.uk/heritage-conservation/manage-historic-environment -
Housing Landlord Services drop-in Community Hub pilot for residents launched at the Hook Centre
This will be regularly monitored and we will be flexible with this depending on demand.... By providing this trial service out into the Hook Centre, we hope that this shows that we are determined to bring our services out into the communities and closer to our residents.... We want to be in easy reach for our residents and we are confident this pilot will help to do just that.
https://www.kingston.gov.uk/news/article/232/housing-landlord-services-drop-in-community-hub-pilot-for-residents-launched-at-the-hook-centre -
Pay, manage, and view your bill
How do we process the refund... We will refund the credit to the bank account your direct debit was collected from. ... We will send you a letter asking for bank details to use for the refund.
https://www.kingston.gov.uk/council-tax/pay-council-tax/4 -
KU19 Services for Young People
Our KU19 clinics are open for appointments and collections and we also offer a postal service.... We will arrange for a nurse to speak to you to discuss how we can help you and offer you an appointment, if you need it. ... Phone on 0208 339 4783 (if you get our voicemail please leave a message – we will get back to you!)
https://www.kingston.gov.uk/health-wellbeing-1/ku19 -
Capture Kingston: Lockdown and Out
We are excited to announce the theme for this year's photo competition will be Lockdown & Out, inspired by lockdown, self-isolation and the changes we are still living through.... We have been facing restrictions and challenges as well as limitations in our contact with friends and family.... We are inviting you to enter photos that you have taken that document your life during the pandemic.
https://www.kingstonheritage.org.uk/events/event/29/capture-kingston-lockdown-and-out -
Journals
We keep several local journals.... We hold registers for the Kingston and Surbiton constituencies from 1920 to now.... We also hold lists of the Burgesses of the Borough of Kingston from 1883–1915.
https://www.kingstonheritage.org.uk/localhistorylibrary