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  • Tenant satisfaction measures

    We have worked with our service leads over the last year to continue to refine our collection and reporting processes with quarterly reporting on our performance.... This has meant we have found potential issues early and taken action to solve them before we submitted our results in June 2024.Our Resident Scrutiny Group will continue to work with the council on these results and look at ways to improve satisfaction amongst our tenants and our processes.

    https://www.kingston.gov.uk/housing-policies-reports/tenant-satisfaction-measures/2

  • Equalities

    We ask you for information about yourself so that we can improve our services.... Find out who our service users are, to make sure there are not groups unable to access our services... Continue to improve our services using this information

    https://www.kingston.gov.uk/policies-statements/equalities/5

  • Supporting our Armed Forces Community

    Fulfilling our moral obligation we have committed to:... reviewing our policies and procedures to reflect the needs of our armed forces community.... reporting back annually, outlining our progress under the covenant and renewing our commitment.

    https://www.kingston.gov.uk/neighbourhood-community-safety/supporting-armed-forces-community/3

  • Council climate action and emissions summary 2022-23

    As a council we remain committed to leading the way in reducing our direct emissions by our ambitious target for net zero by 2030.... Comparing like with like, we have already seen a 27% reduction in our emissions since our baseline year of 2017/18.... This is primarily due to a higher proportion of national grid energy being produced from renewable sources, but also includes changes to our building use, combined with our efforts to improve the energy efficiency of our buildings, lighting, fleet and travel.

    https://www.kingston.gov.uk/climate-change/council-climate-action

  • Kingston secures £250k libraries grant to improve the Hook Centre facilities and boost community creativity

    Museum cases will be integrated with bookshelves will be introduced to help make our heritage collections more accessible... We would particularly like to thank Arts Council England and DCMS for this vital support for our communities.... We are passionate and committed to bringing quality services out into all our communities and closer to our residents.This work is proof of our ability to do just that.”

    https://www.kingston.gov.uk/news/article/383/kingston-secures-250k-libraries-grant-to-improve-the-hook-centre-facilities-and-boost-community-creativity

  • Council and community unite to support Ukrainian families arriving in Kingston

    We are committed to working closely with our partners to ensure we play our part in providing families arriving from Ukraine with the support they need.... I’ve also been moved - but not surprised - by the amazing response from our council services and our partners.... I want to extend my thanks to our schools, our health service partners and our many voluntary sector partners who are working so hard to ensure those in the most need are safe and supported.

    https://www.kingston.gov.uk/news/article/316/council-and-community-unite-to-support-ukrainian-families-arriving-in-kingston

  • A statement from Councillor Tim Cobbett on LGBT+ History Month

    That is why we are asking you, our residents, to feed into our understanding of our local LGBT+ heritage.... 100 Histories is a year-long project, celebrating our borough’s heritage - past and present - and we want to use this month as an opportunity to ensure that our local LGBT+ histories are included and not forgotten.... I look forward to joining with others this month to remember and celebrate our local LGBT+ heritage."

    https://www.kingston.gov.uk/news/article/256/a-statement-from-councillor-tim-cobbett-on-lgbt-history-month

  • Housing and Landlord Resident Engagement Policy

    The Housing and Landlord Resident Engagement Policy shows how we will meet our responsibilities and duties as a landlord to ensure we are effectively working with tenants and residents to improve and transform our services.... Ensure that our services are relevant and responsive to the needs of our existing and future residents

    https://www.kingston.gov.uk/housing-policies-reports/housing-landlord-resident-engagement-policy

  • Transform Kingston exhibition event

    We want to renew our historic town centre to make it even better for our residents, local businesses, students and visitors.

    https://www.kingston.gov.uk/events/event/24/transform-kingston-exhibition-event

  • Transform Kingston exhibition event

    We want to renew our historic town centre to make it even better for our residents, local businesses, students and visitors.

    https://www.kingston.gov.uk/events/event/22/transform-kingston-exhibition-event