Pay your rent

How to pay your council housing or temporary accommodation rent to us.

It’s very important that you pay your rent on time. If you’re struggling, please contact your Rent Arrears Recovery Officer or the contact centre to see how we can help.

When to pay

Rent is due every Monday.

You can pay:

• every week on a Monday
• every month on the sixth
• every fortnight on Mondays

You should allow 4 working days for us to receive payment.

What you’ll need to pay

Make sure you have your rent or service charge reference number when paying. Keep any receipts you receive as proof of the payment.

Pay by direct debit

Setting up a direct debit is the easiest way to pay your rent, and most people pay their rent this way. You can set it up for the sixth of the month or every fortnight on a Monday.

Download direct debit setup form

If you need to change your direct debit instruction, contact your Rent Arrears Recovery Officer.

Pay online with a debit or credit card 

You can pay online by debit or credit card using Mastercard, Visa, Visa Debit and Maestro. 

You’ll need your 8 digit account number to complete the payment, which you can find on your bill.

Pay rent by card

Pay by phone

You can pay by debit or credit card (Mastercard, Visa, Visa Debit and Maestro) over the phone using our 24 hour phone service.

You’ll need your 8 digit account number to complete the payment, which you can find on your bill.

Call 0345 359 1111 and follow the voice prompts to enter payment and card details using your telephone keypad.

If you do not know your details

If you do not have a bill or need support to find your account number, call us on 020 8547 5003.

Check your details carefully

If you give the wrong account number your payment may be delayed or not reach us at all.

If your bank declines the payment, we will not be able to tell you that the payment has been refused. Check your account to ensure the payment has left. 

If your bank refuses the payment you will need to pay by another method or speak to your bank to sort out the issue.

Other ways to pay

Set up a standing order

You’ll need to complete a standing order form from your bank and quote the rental account number shown on your bill.

Name of organisation: The Royal Borough of Kingston upon Thames
Bank name: Lloyds Bank
Sort Code: 30-80-12
Account Number: 14717168

Pay at the Post Office

Your rent payment can be made at any post office – cash and debit cards are accepted. Take your plastic swipecard with you.

Pay with Payzone

You can use one of the Payzone terminals found in many stores to pay your rent. Take your plastic swipecard with you. 

A list of places with Payzone terminals can be found on the Payzone website.

Housing association tenants

If you are a housing association tenant, contact your housing association about paying your rent. 

Example of a rent statement 

If you are a council tenant you will receive a rent statement that shows:

• charges made to your account
• payments received
• the balance of your rent account at a specific date 

We send these 4 times a year in January, April, July and October. 

If you have any concerns with your rent statement, contact your income recovery manager on 0208 547 5003 or email incomerecovery_managers@kingston.gov.uk.