Penalty Charge Notices (PCNs)

How to pay a parking fine (penalty charge notice).

When to pay

If you’ve received a PCN, you must pay the fine within 28 days. If you pay within 14 days your fine will be reduced.

Do not pay the fine if you want to appeal against the PCN.

If you’ve lost your PCN

If you’ve lost your PCN or do not know your parking charge notice number, call us on 020 8547 5995 (Monday to Friday, 9am to 5pm).

Pay online

The easiest way to pay your fine is online. 

You’ll need your:

• vehicle registration
• parking charge notice number (starts with QT and is 8 digits long)
• debit or credit card to make the payment

Pay a PCN

Pay by phone

Call 0345 3591 111 to pay using an automated phone line, available 24 hours a day.

Pay by post

You can pay by cheque or postal order payable to Kingston upon Thames. On the back of the cheque or postal order, you must include your:

• name
• address
• contact number 
• vehicle registration
• parking charge notice number (starts with QT and is 8 digits long)

Send this payment to:

RBK Parking Services

PO Box 5769

DINGWALL

IV15 0AZ

Why we issue penalty notices

We issue PCNs for parking and traffic regulations, including bus lanes and moving traffic contraventions like stopping in a box junction. Your PCN will tell you what code you have contravened.

We enforce these regulations using civil enforcement officers and CCTV cameras, for which we have a code of practice.

What the money is used for

By law, we must use the money we get from parking fines to fund:

• on and off-street parking
• public transport services
• highway maintenance and improvement works
• costs of anything that has the approval of the Mayor of London and which facilitates the implementation of the Mayor's transport strategy

Parking we do not enforce

Our parking team does not control parking for: 

• Red Routes - this is enforced by Transport for London and the Metropolitan Police Service traffic wardens
• housing estates - this is managed by the housing team 
• privately owned car parks and driveways

If a PCN is not paid

If you do not pay a PCN, we may ask the courts to issue a warrant of control against the vehicle’s registered keeper. 

This warrant will be passed to one of our debt collection agencies Newlyn, Empira or Equita. They will contact the keeper to request payment. 

If payment is still not made, they may instruct a certified enforcement agent (also called a bailiff) to visit the keeper to secure payment.

If you have a query about a PCN which has been passed to our debt collection agency, contact them directly and they can advise you further as well as take payment.

Scams

Text message scam

Members of the public are being warned to be on their guard against a scam text message relating to the payment of an outstanding parking penalty charge notice (PCN).

If you receive a text message and are unsure of its origin, do not make any payment or provide your bank details. You can call parking services to check if you have any outstanding PCNs on 020 8547 5995 (Monday to Friday, 9am to 5pm).

If you believe you have been a victim of this scam, report the matter online to Action Fraud or call 0300 123 2040.