Kingston Registration and Bereavement Services receive national commendation for first class service throughout the pandemic

The General Register Office has acknowledged Kingston’s Registration Service for the hard work undertaken during 2020/21 and for the continued effort to maintain service delivery in the face of the challenges of COVID-19.

The General Register Office stated:

"Despite these challenges, we acknowledge the efforts by the team to continue to ensure high levels of performance was maintained and in addition the continued progress in reducing volumes of outstanding birth registrations during this period is duly recognised. The dedication throughout the year to maintain business resilience whilst adapting to new ways of working, including the utilisation of wider council administrative colleagues to cover key duties to assist in the continued provision of a death registration service, is credit to the efforts of the registration team.”

In addition, the council’s Bereavement Service team has overcome countless challenges to meet the needs of the bereaved during this time. 

Cllr John Sweeney, Portfolio Holder for Business and Leisure at Kingston Council, said:

“Through this difficult time the team continue to share a sense of community purpose extending far beyond the statutory obligations of the service, recognised in the team receiving the top award of Gold Standard under the nationally assessed Charter for the Bereaved. We would like to extend a big thank you for all the amazing work done by our colleagues in the two services.”