Report a missed bin or recycling collection

Technical problem: rubbish and recycling service online requests

You may experience difficulties logging requests for rubbish and recycling service online. We are working to resolve this issue as soon as possible. Please try again later or call us on 020 8547 5002.

Sorry we missed your bin

We collect recycling and rubbish from 65,000 houses every week. Very occasionally, we might miss your house out by mistake.

Report it online 

If your wheelie bins, green box or food waste caddy have not been emptied on the day your collection is due, you can report it online. You just need to tell us about it within two days of your collection date, then we'll arrange another collection as soon as possible. 

Before you report a missed bin, use our online tool to check when the collection was due and whether it was wheelie bin week or green box week: when are my bins collected?

Was the recycling in the right container?

We won't collect containers if the wrong items have been placed in them. If you put the wrong items in the wrong container we may leave a note telling you that the wrong items have been put into the container. Please put the items into the right container and we'll empty it on your next scheduled collection.