Insurance

We arrange appropriate insurance cover for our assets and for potential legal liabilities as a local authority, including community and voluntary aided schools. This is achieved by a combination of external insurance cover and an internal insurance fund.

Our main external insurer is Protector Insurance. Protector Insurance is very experienced in dealing with local authorities and their insurance policies.

We also employ the service of an insurance broker for independent advice on insurance matters.

Contact us

Claims portal information

If you are a third party solicitor enquiring about a portal ID, note the following. 

For all claims occuring: 

• on or after 1 April 2017 please use our portal ID C00623.
• before this date, our liability claims handlers are Zurich Municipal.  Please use portal ID C00108 and quote the policy number 01E220.

Council insurance

For more information, or any enquiries regarding our insurance:

Tel: 020 8770 5353
Email: insurance@kingston.gov.uk

Leasehold buildings insurance

If you are a right-to-buy leaseholder and would like a copy of your policy documentation, you can view and download the Leasehold Schedule and Policy Wording.

If you wish to make a claim on your leasehold buildings insurance policy, contact Protector during office hours 9am-5pm Monday to Friday telephoned through to your dedicated claim line: 0161 823 1912. Or via email on protectorclaims@uk.sedgwick.com. You will need to quote policy number 3132791,

Tel: 020 8770 5353
Email: insurance@kingston.gov.uk

Contents insurance for tenants and leaseholders and how to apply

Complete the Home Contents Application form and return to:

Tenants and Leaseholders Home Contents Insurance Scheme
Finance Operations 
Guildhall 2
Kingston Upon Thames
KT1 1EU

For us to accept your application you cannot be in arrears. To make sure that you are always covered you must keep up to date with your payments. We can cancel the policy if your premium payments fall into arrears and you will not be able to make a claim unless your payments are up to date. 

If you have an enquiry regarding this cover or claims contact us on:

Tel: 020 8547 5413
Email: dataservices.housingteam@kingston.gov.uk