Council Tax appeals

Appeal your banding, Council Tax liability, completion and penalty notices 

Appeal your banding 

The Valuation Office Agency (VOA) sets your council tax band. If you think your banding is wrong, you can challenge your Council Tax band directly with the  Valuation Office Agency (VOA),

If you disagree with the Valuation Office Agency’s decision, you can appeal your Council Tax banding with the Valuation Tribunal Service (VTS).

Appeal Council Tax liability 

You can appeal if you don’t think you are liable for Council Tax.  You can only appeal if the person named on the bill believes: 

  • someone else should be on the bill 
  • the property is exempt from Council Tax
  • the bill is incorrect; for example, if you have not had a discount applied

How to appeal

You can write to us, and we will review our decision.  You need to tell us: 

  • your name 
  • address 
  • address the appeal relates to 
  • reasons for your appeal

If you still disagree with us 

If you disagree with our second decision, you can appeal to the Valuation Tribunal Service (VTS).

You must appeal within 2 months from the date of the Council’s decision.

If you don't get a reply from us

If the council does not reply within 2 months, you can still appeal to the VTS. In this case, you must appeal within 4 months from the date you first contacted the council.

Appeal a completion notice

A completion notice tells you the date to start paying Council Tax, as we believe the work will be complete. 

You may get a completion notice if we think: 

  • your new build home is complete 
  • you’re making significant improvements to your home

Find out more about completion notices.

How to appeal

If you have received a completion notice and you do not agree with our decision, please contact Revenues & Benefits, and we will explain our decision to you.

If you do not accept our decision and wish to appeal, you must appeal directly to the Valuation Tribunal Service (VTS) within 4 weeks of receiving the completion notice. You do not need to contact your council before you appeal.

Appeal a penalty notice 

If you receive a penalty notice, you can appeal it. 

We can impose a penalty if you do not: 

  • supply information when asked
  • give false information
  • do not notify us about a discount, exemption or empty homes premium 

How to appeal

If you have received a penalty notice and you do not agree with our decision. You can write to us, and we will review our decision. You need to tell us: 

  • your name 
  • address 
  • address the appeal relates to 
  • reasons for your appeal

If you disagree with us 

You can appeal to the Valuation Tribunal Service (VTS) if you disagree.

You must appeal within 2 months from the date on the penalty notice.

Contact us

Email: ctax@kingston.gov.uk 

Post: Revenues & Benefits, Guildhall 2, Kingston upon Thames, KT1 1EU

Last Modified: 10/10/2023 09:45:43