Check when your windows are cleaned

New Concept are the council’s new window cleaning contractor for all council housing estates and blocks.

They wil do all external::

• windows and externally facing door glass
• surfaces of glass canopies
• glass canopies
• and internal communal windows

What you can expect

Under the window cleaning contract, the windows in public areas should be cleaned three times a year.

Windows in public areas (external and excluding Cambridge Road Estate):

•  all glazing and framework should be free of dust, dirt, marks, smears, bird droppings
•  no streaks, cloth marks or excess water residue left on metal /wood framing members
•  no build up or accumulation of dust etc. in corners
•  all windows are to be clean and gleaming.

How we will monitor their performance

New Concept will complete 100% of the cleaning schedule every 16 weeks, 3 times per year. They wil notify the council within 24 hours of completion of each 16 week clean by email.

Provide a monthly update report, this will include a summary of the blocks confirmed window cleaning carries out. Any window cleaning issues should be emailed to: estate.services@Kingston.gov.uk.

How can you get involved

We have resident groups tenants & leaseholders (18+) can join and bring your ideas and creative solutions on how Kingston Council’s Housing Services can be better. Have a voice and come make a difference to where you live and the services you receive from Kingston’s council housing team.

Or if you don’t want to be part of a group, why not become a Champion? Being a champion is all about making a difference and improving where you live, influencing that change to make Kingston housing estates an even better place to live.

If you are interested in participating and being involved in any of the groups or you would like more information on becoming a champion, email us at involvedinhousing@Kingston.gov.uk.