Feedback and complaint form

Making a complaint

If you are making a complaint, please only complete the form if you would like to make a formal complaint about one of our services.

Please note, we will not treat the following as a complaint:

  • a request for a service or for information
  • reporting a fault
  • offering a comment about a service
  • disagreement with a rule of law applied by the Council

You can find a copy of our Managing Unreasonable Customer Conduct Behaviour Policy online

Last Modified: 17/12/2024 12:44:58

Customer Care team

Address: Guildhall 2
High Street
Kingston
KT1 1EU

Telephone: 0208 547 5000