Request new or replacement bins and boxes
Frequently asked questions
Do residents that move to the borough have to buy a whole set of bins if previous occupants take theirs with them?
Yes. A 50% discount per container will apply for each additional container requested at the same time. The indoor and outdoor food caddies will be free of charge. In the case of new builds, it is the responsibility of the developer to purchase the necessary communal containers for rubbish and recycling.
How do we know if the Veolia collection crew broke the bin? What’s involved or resource is needed to investigate?
If a bin is broken in the course of collection or accidentally ends up in the lorry, the collection crew will record this and a free replacement bin will be issued. This excludes any damage caused by overfilling the bin or placing inappropriate items in it. Where this has not been recorded and the resident has clear evidence to support their claim, they may contact the waste team and complete an online form.
What if my new bin has been delivered with a defect?
Contact us on 020 8547 5002 for a replacement container to be provided free of charge, where it has been reported as faulty within 7 days of delivery.
What if someone’s bin is lost or stolen?
It is the responsibility of the householder to ensure that bins are stored securely and/or clearly marked with the relevant house number. If containers are lost or stolen, it will need to be replaced and the standard charge will apply.
As bins are outside, they do get rummaged through and damaged by animals.
If the container is no longer usable, either through animal damage or general wear and tear, it will need to be replaced and the standard charge will apply.
Can I buy my own bin from somewhere else?
Residents can opt to provide their own, however these must conform with BS EN840 regulations (a basic standard for the design of mobile waste containers) and be of the same capacity and dimensions as the council’s official bins permitted for that property and the same colour and design.
In case of any additional questions contact:
Telephone: 020 8547 5002
@ContactKingston